In the service Industry, it is important for the brand to create an emotional connect with the consumer. There are hundreds of KPIs to measure customer satisfaction 1) Service Time 2) Turnaround times 3) NPS etc. All these measures are very important and tell you if your customer service is moving in the right direction. But KPIs only tell you what has happened in numbers, but never tells you about what went wrong in a particular interaction.
Having been a product manager for a few years now and loving what I do, one thing I can say about product managers
1. They are incredibly passionate and love what they do
2. They value their independence of thought
3. They love working with multiple teams and the complexity that involves
Moto G is definitely one of the best budget phones to come out in recent times. Approximately 2 years ago, I got a Samsung Galaxy Y and in the last few months I was looking to upgrade to a better phone with bigger screen and more processing juice. But I was against spending Rs. 30,000 plus for a very high end phone and was looking at Phones below 15K.
In India, there are lots of strays around but you should beware of them as many of them are not immunized and can be infected with rabies. If you are bitten by a stray dog and your skin is broken and exposed to the salaiva of the animal, within 24 hours you should visit the vet to get a rabipur injection course. The rabipur will be injected on the 0, 3, 7, 14 and 28th days in the left arm.
It's never easy to rent an apartment in Chennai, especially if you are new to the city. The rental business is totally unorganized and it has become chaotic with small time brokers, who generally land you in the wrong place for a quick buck. But take heart, there's some relief now! Today, I met this gentleman called Kathiravan, CEO of OMR Rentals, he has a fresh approach to this rental business and has success fully completed 600 rental agreements in just 3 years! Isn't that amazing?
My mom lost her Nokia X2 mobile phone along with the super old (8 years) BSNL SIM card during an auto rickshaw ride. More than the loss of handset, my mom was apprehensive about getting back the same BSNL mobile number.
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