My mom lost her Nokia X2 mobile phone along with the super old (8 years) BSNL SIM card during an auto rickshaw ride. More than the loss of handset, my mom was apprehensive about getting back the same BSNL mobile number.
It took almost one day for us to identify the correct customer care number to block the SIM card, then to my surprise I could not find any information on how to get a replacement SIM for the same no., all my Google searches went in vain and none of the calls I dialed to BSNL offices were answered. I was just instructed to go to the BSNL customer care office by the people at telephone exchange.
So here is what I did or You should do:
1. Find out where the nearest customer care center is, or You can get this job done at BSNL Tele shoppe. I was fortunate enough to have one at Greams Road, Chennai. Folks from Chennai can use the following link: http://chennai.bsnl.co.in/mktgchn/AllCSR.asp
2. In order to request for a replacement SIM card you require ID proof (Photo ID and Address proof) copies along with original for verification (At times they verify, better to carry it)
3. A request form should be filled, I took a pic of this form. You can download it using the link below.
So here is what I did or You should do:
1. Find out where the nearest customer care center is, or You can get this job done at BSNL Tele shoppe. I was fortunate enough to have one at Greams Road, Chennai. Folks from Chennai can use the following link: http://chennai.bsnl.co.in/mktgchn/AllCSR.asp
2. In order to request for a replacement SIM card you require ID proof (Photo ID and Address proof) copies along with original for verification (At times they verify, better to carry it)
3. A request form should be filled, I took a pic of this form. You can download it using the link below.
| BSNL Replacement SIM Card Request Form |
Note: You will have to fill at least 3 frequently dialed numbers in this form and I collected this form from BSNL TeleShoppe, 16A Greams Road, near post office, Chennai, Tamil Nadu. Your state might have a different form)
4. Submit the completed form along with ID proofs and pay Rs. 20 (for a 2G sim).
5. You can pay Rs. 200 for a BSNL 3G SIM, but remember, 3G SIM card cannot be cut and used as a Micro SIM.
6. Once you pay the amount, a new SIM and receipt will be provided to you across the counter.
7. It takes 1 hour for the sim to get activated (I was instructed NOT to put the sim in dual sim phone till it gets activated - I don't know why, but just follow :D )
Alright guys, good luck to get your duplicate SIM cards!
*SIM is the abbreviation of Subscriber Identity Module.
4. Submit the completed form along with ID proofs and pay Rs. 20 (for a 2G sim).
5. You can pay Rs. 200 for a BSNL 3G SIM, but remember, 3G SIM card cannot be cut and used as a Micro SIM.
6. Once you pay the amount, a new SIM and receipt will be provided to you across the counter.
7. It takes 1 hour for the sim to get activated (I was instructed NOT to put the sim in dual sim phone till it gets activated - I don't know why, but just follow :D )
Alright guys, good luck to get your duplicate SIM cards!
*SIM is the abbreviation of Subscriber Identity Module.
